Home › Forums › Get Help for Klok › Error code 16824 when installing update?

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  • May 18, 2010 at 12:53 pm #924
    nvprob1151nvprob1151
    Participant

    I tried to install the update today and after downloading fine I received this error code.

    I also noticed yesterday when I tried to export my timesheet for the current month or a designated date range I could not get the report to run. Last month did fine as did this week and last week.

    May 18, 2010 at 1:34 pm #1688
    Scott MckeownScott Mckeown
    Member

    Can you please let us know what operating system your pc is running? and if you are upgrading from version 1.x or the 2.x beta?
    Thanks

    May 18, 2010 at 1:44 pm #1689
    nvprob1151nvprob1151
    Participant

    I am running Windows 7 Ultimate with Klok2 Beta.

    My appologies for not including this to begin with.

    May 18, 2010 at 2:29 pm #1690
    Anonymous
    Inactive

    Please try downloading and installing the latest version 2.0.3 manually by going to http://getklok.com/products.html and click the “Install Now” button. You may also download the file and launch it locally at http://getklok.com/downloads/Klok2.air. When downloading manually, sometimes the file will be renamed to .zip. Just rename it to .air and double click it to install.

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