Scheduled Backup dialog does not close

This occurs when the scheduled backup time is not set or set to 0. Klok essential always thinks its time to run a backup. This is an issues that has been…

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Why does Norton quarantine Klok 2?

A few users have indicated that Norton flags Klok as a potential security risk and quarantine's the application. Symantec has told us that the issue was the result of a…

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Upgrades – Error downloading product update.

We are very sorry for the inconvenience. We believe the issue is related to Adobe's automatic update feature.  Please try to download the update manually using the link below. Download Latest Version

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Upgrades – Error installing latest product update

If you are upgrading to the current version of Klok and experience an issue, the cleanest approach is to uninstall/re-install Klok and Adobe AIR. The following knowledge base article will…

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What does a #3001 error indicate?

A #3001 error is usually associated with incorrect shared folder permissions for one or more of the shared child team member folders used when publishing project assignments to the team…

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What does a #3003 error indicate?

Please try to read and write a file to the folder that the console is configure for outside of the Klok Console app. Please try to create a file using Windows…

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What does a #2032 error indicate?

The 2032 error indicates that the application is unable to follow a URL. If you are seeing this error when publishing, it is possible that in the connection settings you…

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